Copyright 2011 - United Casting Company, Inc.

Guarantee and Ordering Info

GUARANTEE:

All jewelry is GUARANTEED to be free from defects in craftsmanship and materials on delivery. Should the jewelry fail, and examination reveals it was due to negligence on our part we will repair or replace the item at no additional cost.

We guarantee the craftsmanship  and materials of our jewelry and that all characterizations and descriptions are accurate.  If you decide you do not want the jewelry after purchase, you may return it within one week (7 days from date received) as long as the item has not been worn and is returned in original condition (see Return Policy above).  Only items in their original and unused condition may be returned.  The price, minus shipping charges and credit card fees (if any), will be refunded.

ACCEPTABLE PAYMENT OPTIONS:

1. Checks drawn on U.S. Banks made out to UNITED CASTING COMPANY, INC (allow 10 days for check to clear).
2. Google Checkout is the method for purchasing your order. It enables any individual or business with an email address to securely send payments online.  Mastercard, Visa, American Express, Discover or Bank transfer via your Google Checkout.)
3. Credit Card in person or over the phone.
4. Cash in Person at our Shop located at 897 S. Kipling Parkway, Lakewood CO 80226
5. **NOTE: We ship only to customers in the United States (including APO, FPO) and Canada. We do not currently ship outside of the U.S. or Canada. We do not accept international credit card orders. Shipments to Canada may incur additional fees.

PRICING:

1. All prices are in U.S. Dollars. Additional charges may apply for ring sizing or other adjustments on one-of-a-kind items.
2. Every effort is made to avoid errors in pricing and product information, but sometimes mistakes do happen. If a mistake does occur, we reserve the right to correct it, and in our sole discretion, to refuse or cancel any order placed for that item at the incorrect price. Notification will be sent within 2 business days to the email address listed on the order. All prices listed on this site are in U.S. dollars.
3. Note: Due to fluctuations in the gold and silver markets, prices are subject to change without notice. Please note that if you order an item that would incur a price increase we will notify you by email or phone and request your approval for the increase. If you do not approve the increase you may cancel the order and receive a full refund. For more detailed information about price increases, please see Gold and Silver Market.

RETURN POLICY:

1. Non commissioned currently available jewelry that is not created as a special or custom order may be returned for REFUND, CREDIT or EXCHANGE within 7 days of date received as long as the item is in its original, unused condition, with no missing, broken, or exchanged stones and the finish of both metal and stone(s) is unscratched and unmarred. Call before returning the item to obtain a return authorization number, otherwise the package cannot be accepted. Any scratched, altered, blemished, used/worn or broken items are not eligible for a refund or exchange unless the damage occurred during the original shipment, or unless the item(s) were flawed due to our fabrication error. Original shipping charges and credit card fees (if any) are not refundable.
2. Custom order or commissioned jewelry. Pieces that are created as a special order and/or custom design, a custom order, or jewelry that requires modification such as ring sizing or exchanging stones and is ordered on a commission basis is not returnable. My guarantee is that the piece will match the final design you approved including the dimensions, type of stone(s) and metals (gold or silver). Note that all handmade jewelry will differ slightly due to the nature of the craft and may include minor variations in the overall size of the piece(s) and/or minor differences in the stone colors and shape.
3. Any standard item that is customized (ring sizing, adding stones, changing stones, etc.) is not returnable for refund.
4. For your security, if you wish to return a non commissioned/non custom order, please return item(s) with an insured courier (USPS Insured, FedEx, UPS) and retain your shipping receipt.  United Casting Company, Inc. is not responsible for item(s) lost or damaged in transit.

DELIVERY:

1. Expect items to ship within five (5) to seven (7) as most items we make upon order and payment.   If an item is out of stock, due to a previous sale, the customer will be notified within two business days by email.
2. Options for ordering a similar item will be included in this email notice and an alternative time frame will be suggested.
3. Custom/commission orders are usually delivered between two to six weeks of order depending on material availability and design considerations. A firm estimate of delivery will be discussed at time of order. All jewelry is shipped USPS Express Mail, insured, using the U.S. Postal Service (USPS) and requires customer signature on delivery. USPS Express Mail is normally received next day with guaranteed delivery within two business days. If you are not available to accept delivery the USPS will leave a notice allowing you to have the package redelivered or to pick it up at the post office.
4. Should you require shipment to an alternative address for a gift or other reason, please call or email for alternative solutions.